v2.0 Hospitality-first — built for restaurants, not adapted from retail

Run the entire restaurant
from one connected system

Hospitality OS unifies POS, kitchen, tables, inventory, marketing, AI automation and finance into one connected platform — replacing the six or more disconnected tools restaurants rely on today.

Book a live demo Take the product tour

One platform replacing 6+ point solutions · 3+ locations from a single console

hospitalitybyvam.com/dashboard

Good evening, Michael

Here's how Copper & Vine is running tonight

Live · 14 tables seated
▲ 12.4%
$18,420Today's revenue
▲ 8.1%
247Orders today
▲ 3.2%
$74.60Avg. check size
▼ 2 min
16 minAvg. table turn

Revenue this week

Dine-in, delivery & QR combined

Week
Mon Tue Wed Thu Fri Sat Sun
Dine-inDelivery & QR

Live kitchen queue

Routed by KDS

8 active
42Table 7 · 2 itemsBraised Short Rib, RibeyeCooking
43Talabat · 4 itemsTruffle Burger +3New
41Table 12 · 3 itemsBurrata, CalamariReady
44QR · Table 3Espresso MartiniCooking
Grill 3
#42 Table 7 4:12
  • 1× Braised Short Rib
  • 1× Ribeye
  • med-rare
#38 Table 4 11:40
  • 2× Truffle Burger
Sauté 2
#43 Talabat 1:05
  • 1× Roast Chicken
  • 1× Calamari
Pass 3
#41 Table 12 Ready
  • 1× Burrata Salad
#40 QR · T3 Ready
  • 1× Espresso Martini
14 / 22Tables seated
16 minAvg. turn time
3Need cleaning

Floor plan

Live seating & turn times

Section A–C
122m 28m 3Open 441m 5Clearing 615m 733m 8Open 94m 10Clearing 1119m 1227m

Stock levels

Auto-reorder at threshold

Live
Chicken breastHealthy
Russet potatoesHealthy
MozzarellaHealthy
Olive oilReorder soon
Heirloom tomatoesLow — PO sent

Recipe margin

True cost per dish

Braised Short Rib68.6%
Truffle Burger69.2%
Roast Chicken78.2%
Burrata Salad63.8%
Espresso Martini81.4%
▲ 0.4x
4.2xReturn on ad spend
▲ 18%
12.4kReach this week
▲ 0.1
4.7 ★Guest rating
▲ 12
86Bookings driven

Active campaigns

Generated & optimised by AI

4 running
Weekend brunch pushPaid social · Meta + TikTok4.2xROAS
Lapsed guest win-backCRM segment · 1,240 guests3.6xROAS
GEO — AI discoverability"Best short rib near me"+38%Mentions

WhatsApp ordering

Avg. response 19 seconds

92% auto
Table for 4 tonight around 8:30?19:42 We have 8:30 on the terrace or 8:45 inside. Which works?19:42 · 14s Terrace please 🙌19:43 Booked — Table 9, 8:30pm for 4. Confirmation sent.19:43 · auto

Demand forecast

Tomorrow

AI
Predicted covers312
Peak window7:30–9:00
Prep · short rib78
Staffing11 on shift
Confidence91%
$18,420Revenue today
$6,240Labor cost
28.4%Labor as % sales
3Locations

Franchise console

Every branch, one ledger

Reconciled
Copper & Vine — Downtown$18,420
Copper & Vine — Marina$14,180
Copper & Vine — Airport$9,640
Accounting sync · QuickBooksUp to date

Revenue trend — 14 days

All channels

14 days
Net revenue
$214kRevenue · 30 days
27.8%Avg. labor cost
$28.40Profit per cover

Connected to the tools your restaurant already runs on

Native delivery integration removes the need for multiple tablets · reviews, chat, payments and accounting all sync to one ledger

Our main goal

One platform. Not six tools.

Most restaurants run on a patchwork of separate systems for orders, kitchen, inventory, marketing and finance. Nothing shares data, so nobody has one true view of the business. Hospitality OS replaces that stack with a single connected platform.

The patchwork stack

Six logins, five exports, one blind spot

POS terminal Kitchen printer Reservation app Inventory sheet Delivery tablets ×3 Marketing agency Payroll tool Accounting software Loyalty app Review inbox

Stock runs out mid-service and marketing keeps pushing the dish. Labour overruns show up at month-end. The data exists — it just never meets.

Hospitality OS

One system, live data shared across every function

  • An inventory shortage instantly reaches the menu, the KDS and marketing
  • A demand spike adjusts prep quantities, staffing and pricing
  • Every sale lands on one ledger — no month-end reconciliation
  • Delivery channels flow into one queue, not three tablets
  • Every branch reports into a single franchise console

Change one thing in one place, and operations, marketing and finance all know about it immediately.

The connected core

Six modules, one live data layer

These are real dashboard components — go ahead and use them. Watch how a change in one tile immediately reaches the others.

Live data layer connected — interact with any component below
Operations Core

Live order queue

Click a ticket to advance it: New → Cooking → Ready

2 cooking · 1 ready for the pass

Inventory & Supply

Auto stock reordering

Drag the level below the 30% threshold

Heirloom tomatoes 62%
par

Above par — no action needed

Intelligence

Revenue by channel

Switch the range — dine-in vs delivery & QR

Dine-in Delivery & QR $128,400
Tables & Floor

Floor plan

Tap a table to cycle seated → clearing → open

8 seated · 2 clearing · 2 open

AI Automation

AI chat & calling

Send a guest message and watch it answer

Good evening! Copper & Vine here — how can I help?

92% resolved without staff · 19s average response

Finance & Admin

Tonight, live

Updated by every action on this page

$18,420Revenue today
247Orders today
312Covers forecast
16 minAvg. table turn
Open the full dashboard

The six connected modules

Every part of the operation, in one place

From the moment a guest walks in to the moment the books reconcile — here is exactly what each module does.

Operations Core

Everything front-of-house and back-of-house, from the moment a guest walks in or opens the app to the moment the check is paid. Built for kitchen and floor staff who need speed and clarity during service.

  • POSTake orders, split bills, apply modifiers, and keep selling even when offline.
  • Kitchen Display System (KDS)Route orders instantly to the correct station, with live timers and late-order alerts.
  • Table & Floor ManagementSee every table's status, section and turn time at a glance.
  • Reservations & WaitlistManage bookings, deposits and no-shows without manual phone follow-up.
  • QR / Digital Menu OrderingGuests scan, browse and order directly from the table.
  • Online Ordering & DeliveryNative Talabat, Deliveroo and Careem integration — no more multiple delivery tablets.

16-minute average table turn time achieved by operators on the platform.

Grill 3
#42 Table 7 4:12
  • 1× Braised Short Rib
  • 1× Ribeye
  • med-rare
#38 Table 4 11:40
  • 2× Truffle Burger
Sauté 2
#43 Talabat 1:05
  • 1× Roast Chicken
  • 1× Calamari
Pass 3
#41 Table 12 Ready
  • 1× Burrata Salad
#40 QR · T3 Ready
  • 1× Espresso Martini

Tonight's reservations

6 covers in the next hour

Waitlist 3
GuestTimeStatus
Anderson party8:00Seated
Jessica Brooks8:30Arriving
David Reynolds9:00Confirmed

Inventory & Supply

Monitors stock levels, expiries and waste before they affect margins, and flags issues before they become shortages — giving owners and kitchen staff a shared, accurate view of what's on hand.

  • Auto Stock ReorderingPurchase orders trigger automatically once stock reaches threshold levels.
  • Expiry ManagementBatch-level tracking with early expiry flags.
  • Supplier & Vendor ManagementCatalogues, pricing and ordering for every vendor from one place.
  • Waste & Spoilage TrackingLog losses and identify root causes to reduce waste without cutting corners.
  • Recipe & Ingredient CostingSee true, real-time margin on every dish.

Operators using automated reordering report up to 22% less weekly waste.

Stock levels

Auto-reorder at threshold

Live
Chicken breastHealthy
Russet potatoesHealthy
Olive oilReorder soon
Heirloom tomatoesLow — PO sent

Recipe margin

True cost per dish, live

Braised Short Rib68.6%
Truffle Burger69.2%
Roast Chicken78.2%
Burrata Salad63.8%

Expiry watch

Batch-level flags

2 soon
Fresh cream · Batch 44712 days
Salmon fillet · Batch 44884 days
Parmesan · Batch 440212 days

Growth & Marketing

Builds and runs marketing campaigns, content and reputation management automatically — rather than simply tracking performance after the fact. Marketing teams get a working engine instead of another dashboard to babysit.

  • AI MarketingAutomatically generated campaigns, content and paid social ads.
  • BrandingIdentity, menu design and brand asset creation.
  • GEO (Generative Engine Optimization)Improves discoverability when guests ask AI assistants where to eat.
  • Reviews & ReputationMonitors Google and Tripadvisor, with automated, on-brand responses.
  • Loyalty & CRMPoints, guest segmentation and win-back flows to bring lapsed guests back.

Automated campaigns are delivering up to 4.2x return on ad spend for active operators.

Active campaigns

Generated & optimised by AI

4 running
Weekend brunch pushPaid social · Meta + TikTok4.2xROAS
Lapsed guest win-backCRM segment · 1,240 guests3.6xROAS
GEO — AI discoverability"Best short rib near me"+38%Mentions

Reputation

Google & Tripadvisor · auto-replied

4.7 ★
5 ★612
4 ★148
3 ★39
2 ★11

94% of reviews auto-responded within 1 hour

AI Automation Layer

Handles calls, chats, forecasting and pricing decisions using AI built specifically for restaurant operations — so kitchen and floor staff can stay focused on the guests in front of them instead of the phone or the register.

  • AI CallingAnswers reservations, orders and callbacks by voice, 24 hours a day.
  • AI Chat / WhatsApp OrderingGuests order and receive support through natural conversation.
  • Demand ForecastingPredicts covers, prep quantities and staffing needs ahead of the rush.
  • Dynamic Pricing & Menu EngineeringContinuously optimises pricing and menu mix for maximum margin.

92% of inquiries resolved without staff involvement, at an average 19-second response time.

AI Chat · WhatsApp

Avg. response 19 seconds

92% auto-resolved
Good evening! Copper & Vine here — how can I help?19:42
Table for 4 tonight around 8:30?19:42
We have 8:30 on the terrace or 8:45 inside. Which works?19:42 · 14s
Terrace please 🙌19:43
Booked — Table 9, 8:30pm for 4. Confirmation sent.19:43 · auto

Demand forecast · tomorrow

Covers, prep & staffing

AI
Predicted covers312
Peak window7:30–9:00 PM
Prep — short rib portions78
Staffing recommendation11 on shift
ConfidenceHigh · 91%

Finance & Admin

Synchronises payments, payroll and accounting automatically, so month-end reconciliation is no longer a manual task — giving finance and admin staff, and multi-location or franchise operators, one ledger instead of five.

  • Payments & InvoicingIn-store, online and B2B billing on a single ledger.
  • Accounting IntegrationSyncs directly with existing books, removing manual reconciliation.
  • Staff Scheduling & PayrollShifts, attendance and wages handled end-to-end.
  • Multi-Location / Franchise ConsoleManage every branch's performance from a single view.

28% average reduction in labor-cost overruns reported by early operators.

Today's ledger

In-store, online & B2B combined

Reconciled
Card & contactless$12,940
Delivery platforms$3,610
QR & online orders$1,870
Open B2B invoices$3,200
Labor cost of revenue24.1%

Franchise console

3 locations · single view

Today
LocationRevenueStatus
Copper & Vine — Downtown$18,420On target
Copper & Vine — Marina$14,180On target
Copper & Vine — Airport$9,640Labor high

Accounting sync

Books reconcile without manual work

Up to date

Intelligence

A live command center for sales, labor and inventory, along with reports delivered automatically — so owners, general managers and operations directors always know where the business stands.

  • Analytics DashboardReal-time visibility into sales, labor and inventory.
  • Reporting & InsightsAutomated daily and periodic reports, delivered without manual effort.

$18k+ average daily revenue tracked per location, with a 12.4% average revenue lift.

Sales vs labor

Rolling 7 days

Live
Net sales Labor cost

Automated reports

Delivered without manual effort

Daily flash report · 11:00pmSent
Weekly P&L summary · MondayScheduled
Menu mix & margin · MonthlyScheduled
Waste & spoilage · WeeklySent

Product tour

Point at anything. We'll explain it.

This is the real Overview screen. Select a marker to see what each region does during a live service.

  6. Open the full dashboard
hospitalitybyvam.com/dashboard

Good evening, Michael

Here's how Copper & Vine is running tonight

Live · 14 tables seated
▲ 12.4%
$18,420Today's revenue
▲ 8.1%
247Orders today
▲ 3.2%
$74.60Avg. check
▼ 2 min
16 minTable turn

Revenue this week

Dine-in, delivery & QR combined

Week
Dine-inDelivery & QR

Live kitchen queue

Routed by KDS

8 active
42Table 7 · 2 itemsShort Rib, RibeyeCooking
43Talabat · 4 itemsTruffle Burger +3New
41Table 12 · 3 itemsBurrata, CalamariReady
44QR · Table 3Espresso MartiniCooking

Twelve screens, one login Every module lives in the same shell — Operations, Inventory, Growth & AI, Finance and Intelligence. No tab-switching between vendors.

Why it's designed for hospitality

Built hospitality-first, not retail-adapted

Every module is designed around how restaurants actually operate — from split bills and table turns to recipe costing and shift scheduling — not repurposed from generic retail software.

The floor, not the storefront

Split bills, table turns, modifiers, station routing, recipe costing and shift scheduling are first-class concepts — because restaurants don't run like shops.

AI that runs in the background

Kitchen routing, demand forecasting, guest calling and marketing campaigns run on their own, so staff stay focused on guests rather than on software.

Agency expertise, built in

Marketing, branding and growth expertise from Viral Advice Media is built directly into the platform — not sold separately as an agency retainer.

Success metrics

Results reported by early operators

Early results from operators using Hospitality OS point to measurable impact across revenue, cost control and service speed.

0% Average revenue lift reported by early operators
$0k+ Average daily revenue tracked per location
0% Average reduction in labor-cost overruns
0% Less weekly waste with automated reordering
0x Return on ad spend for active operators
0% Of inquiries resolved without staff involvement
0s Average AI response time to guest inquiries
0 min Average table turn time achieved

Also reported: 4.7★ average guest rating across integrated platforms · one platform replacing 6+ point solutions · 3+ locations managed from a single console, scaling to any number.

Who it serves

Built for the people who actually run the restaurant

Independent restaurants, cafés and multi-location groups — and every role inside them that needs reliable data without chasing it across five different tools.

01

Owners & General Managers

Need one view of the business — revenue, labor, inventory and guest experience in a single live command center.

02

Operations & Franchise

Operations directors and franchise operators overseeing multiple branches from a single console, with branch-level performance side by side.

03

Kitchen & Floor Staff

Working the shift in front of them — fast order entry, station routing, live timers and table status without extra screens to babysit.

04

Marketing & Finance

Reliable data without chasing it across five tools — campaigns that run themselves and books that reconcile automatically.

Suggested rollout

A two-phase implementation plan

Establish the operational foundation first, then layer growth and automation on top of the data it captures.

Phase 1 · Foundation

Run the day-to-day

Phase 1 establishes the operational foundation. These modules give an operator everything needed to run day-to-day service, track cost, and see performance in real time.

Operations Core Inventory & Supply Finance & Admin Intelligence

Phase 2 · Growth

Grow and automate

Phase 2 layers on growth and automation. These modules build on the operational data captured in Phase 1 to drive revenue, reduce manual guest-facing work, and optimise pricing.

Growth & Marketing AI Automation Layer
Empower restaurant operators with a single, AI-driven hospitality operating system that replaces disconnected tools with one connected platform — turning day-to-day complexity into simple, data-informed decisions that improve profitability every day.

Product Mission · Hospitality OS by Viral Advice Media

Book a walkthrough

See your restaurant
running on one system

We'll map your current stack onto a single connected platform and show you the live dashboard with your own numbers in it.

  • Phased rollout, no big-bang switchover
  • Works offline at the register
  • Scales from one site to any number
  • Marketing expertise included, not retained

Request a live demo

We'll reply within one business day. No card required.